1. Can't turn on or can't fully charged

1) Please check if the device has any battery charge remaining. 2) Please use the 5V, 1A-2A charger for charging. If the charging current lower than 1A (such as laptop USB), the charging time may become longer or even fail to charge, resulting in the device not working. 3) Turn off the transmitter and receiver when them are not using

2. No Sound

1)Pairing issue – Check the indicator. If it keeps flashing, restart and re-pair the transmitter and receiver. 2)Low battery – Fully charge before use. 3)Mobile recording limitation – Smartphones/tablets typically do not output live monitoring audio during recording. You can listen to the recording afterward using headphones (with splitter connected) or the device speaker (with splitter removed). 4)iPhone compatibility – Use only an original or Apple-certified Lightning to 3.5mm adapter. 5)Output device power – Ensure your speaker or PA system has a power rating of at least 15W. 6)Adapter selection – Refer to the included guide to choose the correct adapter for your setup. 7)Volume setting – Increase the volume on the transmitter.

3.Missing accessories or parts

1) Please reach out through the “Get help with order” option in your Amazon order page — we'll reply within 24 hours do our best to assist you with a solution.

4. Have tried the above solutions and the mic is still not working?

1) We offer a one-year free replacement or return for product quality issues. 2) To get further support, please use the "Get help with order" option on your Amazon order page. If you can describe the specific issue and attach photos or a video, we will be able to provide you with a faster and better solution.

1. Can't turn on or can't fully charged

2. No Sound

1)Pairing issue

2)Low battery

3)Mobile recording limitation

4)iPhone compatibility

5)Output device power

6)Adapter selection

7)Volume setting

3.Missing accessories or parts

4. Have tried the above solutions and the mic is still not working?

one-year free

)

"Get help with order"

Product description

Video of KM-G100-1

FAQ & Troubleshooting

Combining R&D, production and sales of professional microphones, is committed to providing users with high-quality audio products and professional pre-sales and after-sales services.

Through innovative technology and superior products, we hope people's dream of enjoying higher quality entertainment life can be realized, and become a trusted sound partner around everyone.

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It's easy enough to operate and set up for beginners. Value for money.

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